ACCESSIBILITY POLICY

1. Our Commitment

The Heighington Christmas Market Committee is committed to providing everyone a welcoming and inclusive experience. We strive to create an accessible environment where all visitors, including those with disabilities, can fully participate and enjoy the festive atmosphere.

2. Policy Objectives

• To ensure equal access to all market areas and activities.

• To provide clear and accurate information about accessibility features.

• To train volunteers and staff to be sensitive and responsive to the needs of visitors with disabilities.

• To continuously improve accessibility based on feedback and best practices.

3. Accessibility Features and Provisions

A. Physical Accessibility

1. • Site Layout: The market layout will be designed to minimize obstacles and provide clear pathways. Where possible, pathways will be level and firm.

   • Ramps and Level Access: Ramps or temporary level access solutions will be provided where steps or uneven surfaces are unavoidable.

   • Accessible Toilets: Accessible toilet facilities will be available and signposted.

   • Designated Accessible Parking: Where parking is provided, designated accessible parking spaces will be available close to the market entrance.

   • Stall Spacing: Stall holders will be asked to ensure adequate space for wheelchair users and those with mobility aids to navigate between stalls.

B. Information and Communication

Website and Marketing Materials: Accessibility information will be prominently displayed on the market website and in any printed marketing materials.

1. • Clear Signage: Clear and legible signage will be used throughout the market, including directional signs and information about accessible facilities.

   • Assistance Dogs: Assistance dogs are welcome throughout the market.

   • Quiet Space: A designated quiet space will be provided for visitors who may need a break from the crowds and noise. This space will be signposted.

   • Volunteer Assistance: Trained volunteers will be available to assist visitors with disabilities, including directions, information, and practical support.

   • Large Print and Audio Information: Where possible, information will be provided in large print or audio format upon request.

C. Sensory Considerations

Lighting: Lighting will be designed to avoid glare and flickering, which can be problematic for some individuals.

1. • Noise Levels: While a festive atmosphere is desired, we will strive to minimize excessive noise levels where possible, especially in the designated quiet space.

   • Sensory Overload: Stall holders will be encouraged to be mindful of sensory overload and to avoid excessive use of flashing lights, loud noises, or strong fragrances.

4. Staff and Volunteer Training

1. • All volunteers and staff will receive training on disability awareness and customer service, including how to communicate effectively with visitors with different disabilities.

   • Training will cover how to assist with sensitivity and respect.

5. Feedback and Continuous Improvement

1. • We welcome feedback from visitors on how we can improve accessibility.

   • Feedback can be provided through [Contact Information: e.g., email address, feedback form on website].

   • We will regularly review and update this policy based on feedback and best practices.

6. Contact Information

For any accessibility inquiries or to request assistance, please contact us.

7. Review Date

This policy will be reviewed and updated annually or as needed.

8. Disclaimer

While we strive to provide a fully accessible market, some limitations may exist due to the nature of the event and the venue. We will make every effort to minimise these limitations and provide reasonable adjustments.

Last updated@ 16th April 2025