ACCESSIBILITY POLICY

1. Our Commitment

The Heighington Christmas Market Committee is committed to providing everyone a welcoming and inclusive experience. We strive to create an accessible environment where all visitors, including those with disabilities, can fully participate and enjoy the festive atmosphere.

2. Policy Objectives

• To ensure, as much as village features allow, equal access to all market areas and activities.

• To provide clear maps.

3. Accessibility Features and Provisions

A. Physical Accessibility

• Site Layout:  The majority of the market is outdoors and uses closed roads, which provide a firm, flat and relatively even surface.  There are 2 inside spaces and both are accessible for normal size wheelchairs and mobility aids.

• Accessible Toilets:  Accessible toilet facilities will be available and signposted.

• Accessible Parking.  Heighington village does not have any carparks and parking around the market is challenging. A Park & Ride shuttle bus service will be provided however which is wheelchair accessible (see Park & Ride page).  In addition, for larger powered wheelchairs that need specially adapted vehicles, there is a drop off and collection point in the Chapel carpark (accessible via Station Road).

• Stall Spacing: The market is deliberately spread out to ensure adequate circulation space.  This will help wheelchair users and those with mobility aids to navigate between stalls. 

B. Information and Communication

Website and Marketing Materials: Accessibility information will be prominently displayed on the market website and in any printed marketing materials.

• Clear Signage: Clear and legible signage will be used throughout the market, including directional signs and information about accessible facilities.

• Assistance Dogs: Assistance dogs are welcome throughout the market.

4. Feedback and Continuous Improvement

1. • We welcome feedback from visitors on how we can improve accessibility.

   • Feedback can be provided through the contact form or to HeighingtonChristmasMarket@gmail.com 

   • We will regularly review and update this policy based on feedback and best practices.

5. Contact Information

1. • For any accessibility inquiries or to request assistance, please contact us.

6. Review Date

This policy will be reviewed and updated annually or as needed.

7. Disclaimer

While we strive to provide a fully accessible market, some limitations may exist due to the nature of the event and the venue. We will make every effort to minimise these limitations and provide reasonable adjustments.